PRIVACY
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission and or with a purchase from our website, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at help@wildboarbikeracks.com.au or calling us on (+61) 412 083 329.
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Google analytics
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at
SECTION 5 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 6 - COOKIES
The Wild Boar Web site use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize www.wildboarbikeracks.com.au pages, or register with www.wildboarbikeracks.com.au site or services, a cookie helps www.wildboarbikeracks.com.au to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the web site, the information you previously provided can be retrieved, so you can easily use the www.wildboarbikeracks.com.au features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of www.wildboarbikeracks.com.au.
SECTION 7 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 8 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at help@wildboarbikeracks.com.au or by mailing us at:
WildBoar Bike Racks
53 Bright Street, Torquay. VIctoria. 3228. Australia
RETURNS AND REFUNDS
RETURNS
We follow all State & Federal Consumer laws with regard to warranty claims. If you purchased an item from us, whether online or direct from our showroom, it can be returned by sending it back to us. The process for submitting a return is;
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Contact our customer service team at help@wildboarbikeracks.com.au or call us on (+61) 412 083 329.
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Provide all necessary details as outlined below.
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We will do our best to respond within a 24 hour time period on business days with next steps of the return process.
We'll need the following information to quickly process your return:
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Your order number, if known; it appears on the top of your order confirmation email
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Your name and address
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A description of the issue with the item that you are returning
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Whether you would prefer a refund or exchange
There are certain situations where only partial refunds are granted (if applicable)
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Any item not in its original condition is damaged or missing parts for reasons not due to our error
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Any item that is returned more than 24 hours after delivery
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
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If you haven’t received a refund yet, first check your bank account again.
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Then contact your credit card company, it may take some time before your refund is officially posted.
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Next, contact your bank. There is often some processing time before a refund is posted.
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If you’ve done all of this and you still have not received your refund yet, please contact us at help@wildboarbikeracks.com.au
Exchanges
If your item is damaged or defective you can choose to receive a refund or an exchange. If you would like to exchange it for the same item, send us an email at help@wildboarbikeracks.com.au If we ask for the item to be sent back, the returns address is:
Wild Boar
53 Bright Street,
Torquay VIC 3228
You will be responsible for paying for your own shipping costs for returning your item unless that item was damaged when received, in which case we will cover the cost of shipping. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
WARRANTY
At Wild Boar, reliability, quality and customer happiness are our top priorities. We want you to enjoy the racks, parts and accessories that you purchase from us, so that you become an advocate for our brand. To support this, we offer an industry-leading Warranty on every Wild Boar Rack we sell. If there's ever an issue with any of our products, we'll bend over backwards to make sure that it's resolved quickly and positively.
For your peace of mind, we include:
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A lifetime Warranty on every rack we sell (base set)
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A 2-year Warranty on all other parts
What to do if you need to make a warranty claim
If you're having an issue with your bike rack, we want to help resolve it. In the first instance, please contact the store where you purchased the product. For online sales, please contact the customer service team by email at help@wildboarbikeracks.com.au. It's best to provide a your original order information, a description of the issue and a photograph of the affect part so that we can resolve your issue as soon as possible.
The small print: The warranty applies only to the original owner of the product and is not transferable. The warranty does not cover any commercial use of the product. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your purchase. All returns are subject to us receiving the item back within 30 days of receipt by the customer. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an undamaged, unused and sellable condition. Improper assembly or maintenance may void your warranty. Shipping and labour charges are not included in this warranty. Wild Boar will replace or repair at their discretion any part found to be defective in materials or workmanship, this does not include any damage caused to the rack due to a car crash ,abuse or mis-use. Surface rust is not included in this warranty. Structural rust that may compromise the safety of the bike rack is included, however, if this has resulted from obvious neglect or mistreatment you may void your warranty. Replacements will be made with bike racks of current design that may not be exact duplicates of originally purchased goods. This warranty gives you specific rights in addition to other rights you may have. These rights may vary from state to state which the consumer has under the trade practices act and other state and territory laws.